The quality and the business competitiveness. The total quality: concept and conditions. The circles of quality.
Know the meaning of quality and management of the quality.
Know the models of applicable quality by the companies (model EFQM and norm ISO 9000).
Know apply the models of quality EFQM and ISO 9000.
Know use the tools of the management of the quality (diagram of pareto, diagram causes-effect, leaf of taking of data, histograms, charts of dispersion...).
1. FUNDAMENTAL CONCEPTS OF THE QUALITY
1.1. Evolution and definition of the term quality and management of the quality. 1.2. Foundations of the total quality. 1.3. Strategies of quality. 1.4. Practical cases
2. EVALUATION OF THE QUALITY IN THE COMPANY
2.1. Costs of quality 2.2. Calculation of the cost of the quality. 2.3. Practical cases.
3. MANAGEMENT OF THE QUALITY
3.1. Planning of the quality. 3.2. Organisation of the quality. 3.3. Control of the quality. 3.4. Improvement of the quality. 3.5. Practical cases
4. MODELS STANDARDISED OF QUALITY
4.1. European model of Quality. 4.1.1. Criteria of the model. 4.2. International norms ISO 9001 4.2.1. Documentation of the norm. 4.2.2. Requirements of the norm JOINS-IN-ISO 9000. 4.3. Practical cases.
5. IMPLANTATION OF A SYSTEM OF MANAGEMENT OF THE QUALITY
5.1. Commitment of the direction. 5.2. Structure for the quality. 5.3. Communication. 5.4. Training. 5.5. Control. 5.6. Practical cases.
6. CONTINUOUS IMPROVEMENT
6.1. Teams of work. 6.2. Process of resolution of problems. 6.3. Tools for the improvement of the quality. 6.3.1. Storm of ideas. 6.3.2. Leaf of data, diagram of cause-effect and diagram of Pareto. 6.3.3. Histogram and charts of correlation. 6.4. Practical cases.
All the materials find available in the following UNIFORM IDENTIFIER OF RESOURCE of the Repositorio of Objects of Learning of the University of Alicante (RUA):
Transparencies of the asignatura Direction of the Quality of the academic course 2009-2010.